Delivery Policy

Free Delivery:
Delivery is free for all Stationery Orders in the Toowoomba Business District (may exclude items classified as Big and Bulky) utilising our DOE Delivery Service.
Delivery is free for all Stationery Orders above $80 outside Toowoomba Business District (may exclude items classified as Big and Bulky).

Please nominate to your Account Manager a “Preferred Carrier” for all Non Free Deliveries to your desired location. (Please note you must have an Account with this Carrier).

Delivery Times:
Toowoomba Business District:

Zone 1 (North East Toowoomba) From 11.00am
Zone 2 (South East Toowoomba) From 11.00am
Zone 3 (South West Toowoomba) From 8.30am
Zone 4 (North West Toowoomba) From 1.00pm
Zone 5 (Central Business District) From 8.30am and 2.00pm


Please Note:
All deliveries are from Monday to Friday to your designated delivery address. Our DOE Delivery Services are not General Carriers or Couriers.
We treat every order as a priority and every effort will be made to get your order to you in a timely and safe manner.
Please allow a Processing time for all goods. Goods ordered before 12.00 Noon are delivered Next Business Day in the TBD Zones indicated above.
All goods ordered for Outside the TBD are despatched Next Business Day and may take 1-2 business days to arrive at your nominated destination.
All F.I.S. deliveries outside Toowoomba Business District will be via DOE’s preferred Carriers.
For Urgent Orders, Pick Up from DOE is always available or alternately a preferred Carrier or method may be used at the customers expense.

Back Orders:
Back Ordered goods are Items not normally stocked due to low demand, Custom Items or Temporarily Out of Stocks due to unexpected demand and are indicated by a * in the goods description. These items will be highlighted on your Invoice as Back Order and delivered once they arrive to DOE on the same Invoice Number (eg 1189890A).